If you are not a RahrBSG customer and would like to be, please complete the Become A Customer process here.
Customer Service is available via phone and email between 7:00 AM and 6:00 PM Central Time. Warehouses are available for pickup orders between 8:00 AM and 5:00 PM local warehouse time. Rahrbsg.com is open 24/7. Orders placed before 5:00 PM local warehouse time should ship the following business day. Orders placed after 5:00 PM local warehouse time should ship in two business days. Milled grains require one additional day.
Not all items are eligible for online ordering – please contact Customer Service for assistance.
The RahrBSG warehouse serving your location is not available online yet – please contact Customer Service for assistance.
Yes. Go to My Account > My Business > Users and click the “New” button to add a coworker or employee to your account.
- Organization Admin: This role can add and remove users on the account and can place orders.
- Organization Purchaser: This role can place orders but cannot add or remove users.
- Organization User: This role can peruse the catalog, add products to their cart, and view order history, but cannot complete a purchase. All user levels can “share” a cart to another user within their organization. This means that if an Organization User builds a cart, they can share it with someone who can complete the purchase.
Go to My Account > Contracts to see your current hops contracts. Grain contracts aren’t available online yet – please contact your sales representative.
Go to My Account > Order History to see historical orders and invoices on your account. Your order history will include both web orders and phone/email orders.
Once you are logged in, you can see product pricing and add products to your cart. When your cart contains everything you need, go to your cart, review pricing and quantities of the products, and click “Proceed to Checkout”. On the checkout page, you may be able to select from a range of shipping options, and you can review the estimated shipping costs, taxes, etc. before completing your purchase. If everything looks right on the checkout page, click “Proceed to Payment” to select/enter your payment and complete the purchase. You will see an order confirmation page when your order is complete.
The website has malts available for online ordering in 55 lb sacks and select totes. Other bulk orders will still go through Customer Service.
If you are paying with a credit card, you can add it and use it to complete your purchase on the payment page. We accept all major credit cards. If you have payment terms with RahrBSG, you will have the option to purchase On Account.
Please reach out to Customer Service with any questions or issues regarding an order.
You should receive an email once an order is processed through our warehouse. This usually comes on the same day that an order ships, but can sometimes arrive a day or two later. That email will contain a tracking number if the carrier provides one to us. If you need additional information about order tracking or delivery preferences/requirements, please contact Customer Service.
We’re sorry that your order isn’t perfect and we want to make it right immediately. Our Customer Service team is standing by to assist.
You can cancel your order within 15 minutes of placing it by going to My Account > Order History and clicking the Cancel Order button on the order in question. This button will disappear after 15 minutes and you will need to call Customer Service to update your order.
If your order can be sent by parcel, you will see the available shipping speeds and rates on the checkout page. If the order ships on a pallet, then it will be handled by one of our approved carriers at a flat rate of $135 per pallet. You will see an estimated ship date on the checkout page. Orders placed before 5:00 PM local warehouse time should ship the following business day. Orders placed after 5:00 PM local warehouse time should ship in two business days. Milled grains require one additional day.
Please reach out to Customer Service to provide relevant information regarding your specific delivery situation. Things we need to know include liftgate and pallet jack requirements, space constraints, day and time constraints, and any notes or instructions that should be passed to the carrier.
If you need to update anything on your account, please reach out to Customer Service.